Job Details

The Sales Associate has a vital role as the most prominent patient-facing position in the entire company. The Sales Associate directly impacts our customers' experience, providing them with education and top-notch customer service. More than cashiers, they must be able to educate and build relationships with our customers and take all necessary steps to enhance every patient's experience. A successful Sales Associate must be a friendly, professional, responsible, well-spoken individual. The role requires an enthusiastic people-person eager to learn and passionate about cannabis. Successful Sales Associates must be able to multi-task in a fast-paced, high-volume, constantly changing environment while ensuring that all transactions and store relations remain compliant with all local and state regulations. The position requires constant patient interaction, problem-solving, and efficient communication in a highly regulated environment.

Responsibilities:

• Resolve patient conflict with a calm and professional demeanor.
• Communicate with Management and Coworkers when the product is running low so that it can be restocked accordingly.
• Work with others to create a positive environment for our patients and customers.
• Work individually and with a team, supporting others to reach sales goals.
• Maintain cleanliness of the parking lot, check-in, and lobby area.
• Manage patient flow from the check-in area to the sales floor.
• Greet and bid farewell to all customers who enter and exit the dispensary.
• Answer dispensary phones and provide accurate information to patients.
• Perform opening duties and end-of-the-day side work.
• Educate customers about products and services. Help them navigate multiple options based on their individual needs and desires.
• Accurately process sales through our point-of-sale system, the state tracking system, and any other system in use.
• Continue education on marijuana strains, products, and the industry during downtime.
• Provide knowledgeable, speedy, friendly service to all customers and patients.
• Assist in on-boarding and training of new employees.
• Communicate efficiently with management and coworkers.
• Check medical paperwork and proper identification thoroughly and accurately.
• Stay up to date on and maintain compliance with all local, state, and federal regulations.
• File and organize patient information and patient documents.
• Maintain 100% compliance with all local, state, and federal regulations in a highly regulated, constantly changing environment.
• Handle large amounts of cash without error.
• Help new customers fill out and sign medical agreements provided by the state and company, ensuring all information is entered correctly and completely.

Key Competencies:

• Functional Acumen Consistently shows comprehensive knowledge, skills, and abilities in the functional area(s) for which they are responsible and understand the fit with overall business goals.
• Emotional Intelligence - Consistently executes the four (4) principles of EQ (i.e., self-awareness, social awareness, self-management, relationship management).
• Intellectual Agility: Consistently evaluates challenges and opportunities from a variety of angles, taking in multiple inputs, and arrives at reasonable business decisions.
• Collaborate - Consistently maintains effective teaming relationships with internal parties and, as applicable, external parties.
• Dependable - Can be consistently trusted to execute their job responsibilities on time and within scope, and meets or exceeds targeted business results.
• Upholds Company Values - Consistently role models and supports execution of the Company's core values.

Job Requirements:

• Previous retail experience and customer service experience required.
• Demonstrable experience using software for Office and POS.
• Associate degree or bachelor's degree preferred.
• Ability to multi-task (agile).
• Work well under pressure.
• Positive attitude and a strong work ethic.
• Detail oriented.
• Ability to work individually and collaboratively.
• Strong desire to learn and accept challenges.
• Adaptable to an ever-changing industry.
• Dependable, honest, and trustworthy.
• Previous experience in a high-volume, fast-paced environment preferred.
• Every job applicant must pass a comprehensive background check, including the mandates of the Massachusetts Cannabis Control Commission. A job offer issued before the completion of a background check shall be contingent upon a positive result. A negative background check result may lead to a job offer withdrawal.
• All candidates must be ready, willing, and able to work a fully flexible work schedule to include days, nights, and weekends to meet fluctuating business demands based on the needs of the individual department.
• The above statements describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required and includes all other duties assigned by management.

Working Conditions/Physical Demands:

• Ability to stand or sit for extended periods and lift up to 25 pounds.

TILT is an Equal Opportunity Employer Committed to DEI. All qualified job applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to fostering diversity and leveraging the value of diversity with equity and inclusion.

For Company information, visit: tiltholdings.com

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