Job Details

WHO WE ARE

Level99 is a first-of-its-kind destination for real-world, social, challenge-based entertainment for adults featuring over 50 mental and physical challenges set in immersive, artistic environments. Each challenge is designed to bring a group together in engaging activities that take 2 to 4 minutes to complete, sparking moments of laughter in epic fails and high-fives in triumphant wins. From navigating our iconic Axe Run, to solving puzzles in a Crystal Cavern, to conquering the largest pinball game imaginable, Level99 offers endless ways to play using both body and mind. Level99 tracks each player's progress as they work their way up the coveted leaderboard or try to collect every "star" available in the venue, unlocking exclusive rewards as they play. To enhance the gaming experience, Level99 offers a full-service bar, restaurant, and beer hall, Night Shift Kitchen + Tap, that features scratch-made cooking, legendary craft beers, hand-made creative cocktails, and a variety of dining and gathering spaces for events. In 2025, we will be adding Victory Brewing in Tysons, VA and Two Roads Kitchen + Tap in West Hartford, CT to our group of restaurants as we team up with local brewers in support of our northeast expansion.

Level99 opened its first location in 2021 in Natick, MA, followed by its second location in Providence, RI in 2024. A young, entrepreneurial company, Level99 has immediate plans to triple in size over the next 18 months. We are backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects such as 5 Wits, Boda Borg, Blue Man Group, and Walt Disney Imagineering. This position is an opportunity for an experienced and motivated individual to dive into a fast-paced, dynamic environment where you can apply your skills in a fun and exciting setting that brings joy and entertainment to hundreds of thousands of people each year. More information on Level99 and our restaurants is available at

JOB DESCRIPTION

The Porter is a Team Member position in the food and beverage department. Working side by side with both our team members and the management team to support execution in all types of back of house tasks. The Porter is hands-on, in the trenches, providing support to the Chef De Cuisine, Team Members, and Level99 overall. We provide top tier experiences in a facility that strives to exceed expectations. The Porter helps to get everything right, continually improving, learning from mistakes, and remembering the small details matter just as much as the big ones. A successful Porter will be able to learn and take direction, while upholding our high standards.

RESPONSIBILITIES

• Attitude
• Remain calm, cool and collected during even the busiest of times
• Embody Level99's Concept Essence & cultural values. Utilize all education efforts for Food and Beverage Staff
• Takes initiative, seeing what needs to be done, and being proactive to keep things always moving forward
• Model a warm, approachable attitude and behavior - exactly as we wish to be treated ourselves
• Works with and recognizes themselves as a part of a bigger team to bring success
• Consistently and consciously works with other Team Members to ensure efficient and quality service to guests
• Assists the Culinary Management team to ensure continuous compliance with all relevant federal/state laws, insurance requirements, Landlord regulations, and company policies by maintaining employee safety within the kitchen and restaurant space while being proactive about potential challenges to the welfare of staff and guests.
• Tasks
• Ensure all dish/small/cookware is thoroughly cleaned and sanitized, and returned in proper order
• Assists the Culinary Management team to prepare for and execute all cleaning and maintenance tasks
• Cleaning and proper storage of all dishes & smallwares

MUST-HAVE SKILLS

• High School education or equivalent
• Ability to work well under pressure in a fast paced, ever changing work environment
• Highly organized with strong attention to detail
• High integrity and professionalism
• Ability to work a flexible schedule based on business needs, including days, nights, weekends and holidays
• Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs
• Able to grasp, reach overhead, push, lift and carry up to 50 pounds
• A positive, joyful, upbeat and energetic attitude - leading by example

OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE

• ServSafe, Allergen and ChokeSaver Certifications

While we don't expect a candidate to have deep experience in all of the above, we're looking for someone with the passion and capability to learn quickly in the areas that are new!

YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU...

• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work

• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job

• Are just a little bit obsessive about getting the details right the first time

• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"