Job Details

Under the general supervision of the Contact Center Supervisor and following established policies and procedures, performs Contact Center tasks for all Brown University Health Affiliates using computer telephony integration (CTI) equipment. Responsible for taking complete messages for all Answering Service Clients and responding to a high volume of calls. Receive and direct incoming, outgoing, non-emergency and emergency type calls for all Brown University Health Affiliates. Responsibilities:In accordance with established policies and procedures, answers, screens and processes incoming centralized attendant, radio paging and telephone answering service calls from a diversified customer base in a prompt, accurate and courteous manner. Responds to requests for direct dial numbers, department numbers, physician on-call status, all emergency teams and department functions utilizing an automated computerized system. Receives and directs all incoming and outgoing calls system wide. Updates d...Call Center, Associate, Retail, Healthcare, Medical, Emergency