Job Details

Job Title: Pilot Plant IT Business Partner

FLSA Classification: Full-Time, Exempt Professional

Work Location: Fall River, MA

Work Hours: General Shift: 8:30 AM – 5:00 PM (may vary based on business needs)

Reports To: Site IT Manager

Salary Range: $65,000 - $105,000

Purpose: This position is responsible for providing IT support & services like user support, hardware/software, network & infrastructure and handling all admin activities for QC lab.

Scope: The scope of this job description is designed to describe the general nature and level of work as well as provide a basic understanding of the role, responsibilities, and expectations of the person assigned to perform the job. This job description is not designed to provide an exact or exhaustive list of all job duties, tasks, skills, and qualifications. The intent is to give a general scope of the knowledge, skills, and abilities needed to satisfactorily perform the essential functions of the position.

Duties and Responsibilities:

• User support including desktop/laptop, printer, and server & system administration.
• Handle surveillance system, attendance system and temperature scanner systems.
• Address domain and computer-related issues in the user department.
• IT Administrator to all software and applications in the lab including Empower-3, lab solutions, Chromeleon, Tiamo, Syngistics, Thermo Nicolette etc.
• Activation & de-Activation of user accounts and profiles.
• Backup of data, archival & retrieval of data as per procedures.
• Periodically review software's Audit Trail, maintain lab network, and address IT related issues promptly.
• Maintenance of servers for all software.
• Approach and deal with vendors regarding software and network issues.
• Computer Systems & Software's Validation as per requirements (e.g., IT SOPs for Quality control systems, IT validations, performing IQ/OQ/PQ, qualification etc.)
• Business Partnering for Application Support including SAP Support, SAP Roll Outs, Trackwise, Track & Trace, LIMS, SCADA and MFG/PKG/Quality systems.
• Handle WAN/LAN/VLAN, Office and Adobe products. Access data using NTFS, Ext Journal, Fat32 on different platforms.
• Support FDA and other audits from IT Admin perspective.
• Perform and support qualification of lab instruments and GXP systems as per Standard Operating Procedures.
• Develop validation plan, traceability matrix, Master Test Plan, Validation Summary Report documents.
• Conduct assessments of regulated systems to assure validation procedures have been followed in compliance with company, divisional and departmental policies.
• Involve in generation and implementation of QA and QC procedures and policies.
• Conduct Periodic Evaluation to demonstrate that system remains in a validated state in its life cycle.
• Develop Validation Summary Report (VSR) to summarize all validation activities.

Education and Experience:

• Bachelor's degree or equivalent from an accredited college or university with major course work in computer science or related field is preferable.
• Minimum of 4-6 years of experience in a similar role.
• Must have strong knowledge and experience with PC hardware including performing installations, upgrades, and maintenance.

Technical Knowledge and Computer Systems Skills:

• Excellent organization, learning and teaching skills required to work in teams.
• Strong command of the English language, written and verbal.
• Proficiently communicate and understand scientific / regulatory based work in English.
• Must possess excellent presentation skills, strong documentation and technical writing skills.
• Must be able to communicate both technical and non-technical information clearly and concisely across all levels of the organization.
• Able to partner, facilitate, and collaborate with employees and managers across a diverse organization.
• Must be able to adapt to change and ambiguity.
• Must be proactive and able to work under general supervision.
• Knowledge of statistical packages is a plus.

Professional and Behavioral Competencies:

• Able to prioritize, plan and work under tight schedules and deadlines.
• Strong command over written and verbal English is required.
• Must be able to work independently and in a team environment.
• Must be able to exercise appropriate professional judgment on matters of significance.

Work Schedule and Other Position Information:

• Must be willing to work in a pharmaceutical setting.
• Must relocate to the Fall River, MA area.
• No remote work available.
• No employment sponsorship or work visas.

GLOBAL COMPANY

Cipla is a leading global pharmaceutical company, dedicated to high-quality, branded and generic medicines. We are trusted by healthcare professionals and patients across geographies. Over the last eight decades, we have strengthened our leadership in India's pharmaceutical industry and fortified our promise of strengthening our global focus.

EEO Statement: Cipla is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, genetic information, disability, or protected veteran status.