Job Details

We are seeking a dedicated Head of Quality and Risk for the North region. In this pivotal role, you will take full responsibility for Quality and Risk Management, providing essential guidance and support to the Chief Commercial and Operations Officer North. Your expertise will ensure compliance with CQC regulations and Quality Standards for Imaging (QSI) across various scanning modalities.

You will develop and implement the regional patient safety incident framework plan, manage incidents, complaints, and claims, and support risk assessment. Additionally, you will guide lessons learned and drive continuous service improvement across the region. By providing information on best practices and safe systems of work, you will help set company policy and guidance, maintaining quality assurance systems and processes utilised by operational teams.

Essential skills and experience needed for the role of Head of Quality and Risk:

• Clinical experience: A strong background in clinical practice, ideally in a relevant healthcare setting.
• PSIRF training: Completion of the PSIRF incident investigation course, which focuses on improving patient safety through effective incident investigation.

Other skills and experience relevant to this role:

• Extensive Knowledge of CQC Regulations and QSI Standards: In-depth understanding of Care Quality Commission regulations and Quality Standards for Imaging across various scanning modalities.
• Risk Management Expertise: Proven experience in developing and implementing risk management frameworks, including incident reporting and management.
• Patient Safety Focus: Strong background in patient safety, including handling incidents, complaints, and claims effectively.
• Continuous Improvement: Ability to drive continuous service improvement through lessons learned and best practice implementation.
• Policy Development: Experience in setting company policies and providing guidance on safe systems of work.
• Quality Assurance: Proficiency in maintaining and utilising quality assurance systems and processes.
• Leadership and Support: Capability to provide guidance and support to senior management, particularly the Chief Commercial and Operations Officer.
• Communication Skills: Excellent communication skills to convey complex information clearly and effectively.
• Analytical Skills: Strong analytical skills to assess risks and develop appropriate mitigation strategies.
• Attention to Detail: High level of attention to detail to ensure compliance and quality standards are met.
• Relevant Qualifications: Appropriate qualifications in healthcare management, risk management, or a related field.
• Experience in Healthcare: Significant experience working in a healthcare environment, preferably in a quality or risk management role.

Alliance Medical are Europe's leading independent provider of imaging services.

We combine service excellence and innovative imaging technologies to improve patient care and support NHS and independent organisations with their ongoing imaging requirements. Our approach has delivered consistent company growth for more than 30 years.

We live by our company values to ensure the highest level of patient care:

Our Values:

• Collaboration: We work together and in partnership for all our patients. We respect expertise and combine it to achieve more.
• Excellence: We never compromise. We strive to deliver the very best in everything we do to ensure the highest quality of care. We treat our patients and each other with compassion, dignity and respect.
• Learning: Knowledge and understanding comes from learning. At Alliance Medical we are committed to ensuring that each and every one of us keeps on learning and that we continuously look for improved ways of working.
• Efficiency: Efficiency in healthcare means more patients get better care. We constantly seek new ways to use the scarce resource of healthcare more intelligently so that more people can live longer, fuller lives.
• Openness: We act with transparency and honesty in everything we do, where staff are encouraged to speak up to ensure a safe and secure environment for our patients.