Job Details

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. For more than 90 years, our innovative drive has kept us ahead of our customers' evolving needs, from advocating for seat belts, airbags, and graduated driving laws to leading in pricing sophistication, telematics, and device and identity protection.

Job Description

As a Field Auto Damage Adjuster, you will play a critical role in our auto claims handling process by writing estimates at customer homes, repair shops, or tow yards. This role involves a wide range of interactions—face-to-face, virtual, and written—as you assess and finalize estimates. You'll work across various claim types, including repairable estimates, total loss assessments, and virtual inspections, making for a dynamic and engaging work environment.

Key Responsibilities

1. The Customer Service Expert: Live into Allstate's Claims Culture by caring, empowering, and restoring. Be compassionate, clear, and a committed partner in each claim. Lead with empathy.
2. The Investigator: Independently investigate claims by performing detailed damage reviews and interpreting policies to determine coverage.
3. The Effective Communicator: Use phone, email, and video chat to help customers through a fast, fair, and easy claims process. Offer communication preferences and keep customers updated.
4. The Negotiator: Evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants, following legal and business standards, handling challenging situations tactfully.
5. The Problem Solver: Utilize tools like estimate programs, job aids, and settlement platforms, applying critical thinking skills in a fast-paced environment.
6. The Recorder: Protect the company financially by executing policies accurately and maintaining clear records in the claims system, ensuring timely documentation.

Work Location

• This is a field-based role in or near Providence, RI.
• An $80 monthly internet stipend may be provided.
• A company car may be offered.

Licensing Requirements

• Obtain necessary adjuster licenses within 60 days of hire, maintaining all licensing requirements including continuing education.
• Eligible candidates may receive a $1,000 sign-on bonus if holding active appraiser or adjuster licenses in TX, FL, or their resident state (excluding current or previous Allstate employees seeking rehire).

Education and Experience

• At least 24 months of experience writing auto damage estimates.
• Proficiency with auto estimating programs like CCC One, Audatex, Mitchell.
• Valid driver's license.

Functional Skills

• Strong communication skills, attention to detail, technological proficiency, and excellent organizational skills.

Benefits

Allstate offers a comprehensive rewards package including competitive salary, health coverage, retirement plans, financial coaching, mental health resources, parental leave, tuition reimbursement, wellness incentives, and charitable matching. More info at AllstateGoodLife.com.

Additional Information

The role offers a salary range of $62,800 to $114,175 annually, based on experience and qualifications. Candidates will undergo a background check. Allstate values diversity and inclusion, fostering a culture of connection and belonging, recognized through multiple awards.