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Description

• Maintain standards of quality guest service.
• Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.
• Develop short- and long-term financial and operational plans for the guest service department that align with the overall objectives of the hotel.
• Facilitate department meetings to ensure 100% communication across all hotel departments.
• Participate in the preparation of the annual hotel budget.
• Increase guest satisfaction levels that exceed brand requirements and company averages by delivering an exceptional product through employee development.
• Be directly responsible for hotel operations including guest satisfaction, front desk, housekeeping, and security.
• Meet or exceed budgeted payroll standards for the hotel operations departments listed above.
• Establish and maintain cost control systems for monthly ordering in relation to the budget.
• Review the reservation process to maximize room occupancy and average daily rate through suggestive selling by associates.
• Maintain and improve procedures for credit control, financial transactions, security of assets, and guest security.
• Respond promptly and courteously to guest requests, complaints, or questions.

Ability to accurately use various office and accounting software.

Requirements

• High school education required; additional education preferred.
• Experience leading both Front Desk and Housekeeping departments is required.
• Physical ability to lift and pull at least 20 pounds, as well as pushing, bending, stooping, and reaching.
• Hearing, writing, and typing skills necessary.
• Other duties may be assigned as needed.
• Comprehensive knowledge of hotel departments, functions, and applicable health, safety, and legal regulations.
• Exceptional mathematical and computer skills.
• Ability to obtain required licenses or certificates in a timely manner.
• CPR training is required; first aid training is preferred.
• Additional language skills are a plus.