Job Details

The Delivery Lead - CNB (City National Bank) will oversee the end-to-end execution of complex remediation projects within the application space, aimed at improving the bank's overall technology risk posture. This role requires a strong delivery mindset, the ability to navigate across multiple technologies and teams, and a deep understanding of operational risk, technology controls, and service delivery.

The ideal candidate combines strong project delivery skills with the ability to translate technical remediation goals into structured, achievable work plans. This leader will work closely with support teams, risk functions, infrastructure, and application owners to drive high-quality outcomes in a regulated and fast-paced environment.

CNB is FDIC insured and a subsidiary of Royal Bank of Canada.

What you will do

• Lead the delivery of complex remediation initiatives that strengthen application support processes and address risk/control issues.
• Plan and execute cross-functional project plans involving infrastructure, middleware, databases, third-party vendors, and application teams.
• Serve as the central point of coordination for remediation activities, tracking milestones, dependencies, risks, and issues.
• Collaborate with technology, compliance, and audit partners to ensure remediation solutions meet regulatory and policy expectations.
• Monitor delivery performance, escalate blockers, and ensure timely execution of remediation workstreams.
• Report status, metrics, and risks to project stakeholders and governance forums in a clear and actionable format.
• Ensure that remediation efforts align with control frameworks (e.g., ITGC, COBIT) and internal technology standards.
• Contribute to continuous improvement of delivery governance and remediation practices within the application support domain.

What you need to succeed

Must have

• Minimum of 5 years of experience with application support operating models (e.g., ITIL), risk frameworks, and audit findings lifecycle in financial services/banking
• Knowledge of risk types (e.g., resilience, obsolescence, control gaps) and experience implementing remediations to meet regulatory expectations.
• Prior experience working with control owners, technology risk, and internal audit
• Skilled in project management tools (e.g., JIRA, MS Project, Confluence), and reporting platforms (e.g., Excel, Tableau). Ability to translate risk items into executable project deliverables.
• Strong analytical thinking, with the ability to identify delivery risks early and take corrective actions.
• Proficiency in Agile, Waterfall, or hybrid delivery methodologies.
• Strong planning, coordination, and execution skills across complex, multi-stakeholder technology environments.
• Familiarity with service management and GRC tools (e.g., ServiceNow, Archer). Ability to work across multiple layers of the tech stack - including application platforms, infrastructure, databases, and networks.
• Familiarity with IT control frameworks.
• Prior experience with Disaster Recovery/Business Continuity programs.
• Clear, concise communicator who can engage both technical teams and senior stakeholders.
• Bachelor's degree in computer science, Information Systems, Engineering, or related field.

Nice to have

• Understanding of operational tools and support processes (e.g., monitoring, incident management, patching).
• Experience reporting into governance forums and managing executive-level expectations.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to build close relationships with clients

The expected salary range for this position is $120K - $135K + discretionary bonus, depending on your experience, skills, and registration status, market conditions, and business needs.

RBC/CNB compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging, and retaining talent that:

* Drives RBC's high-performance culture

* Enables collective achievement of our strategic goals

* Generates sustainable shareholder returns and above-market shareholder value

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Job Skills

Agile Methodology, Application Infrastructure, Communication, Group Problem Solving, IT Automation, IT Monitoring, Operational Risks, Operations Support, Problem Solving, Production Support, Project Delivery, Remediation, Software Development Life Cycle (SDLC), Software Engineering, Software Product Technical Knowledge, System Applications, Systems Software, Technology Risk

Additional Job Details

GOLDMAN SACHS TOWER, 30 HUDSON STREET:JERSEY CITYJersey CityUnited States of America40Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2025-05-17

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging, and opportunity for all.

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