Job Details

To work closely with the Director of Operations and Assistant Front Office Managers and supervisors to oversee the Front Desk staff, ensuring maximum Front Office operating efficiency. Managing and problem solving associate and guest issues while remaining professional at all times. Responsibilities Ensure registration cards are completed. Ensure all needed reports are run. Continued training done with all associates. Ensure MOS& POE program is consistent. Communicate with all departments on continuing basis. Especially the communication with Assistant Front Office Managers each evening/morning. Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. Be familiar with the hotel computer system for training, maintenance and trouble shooting. Complete rate discrepancy report and make needed changes. Block/assign applicable arrivals for the following day; i.e. V. I. P.'s, Select Guests, ESP's, Special Requests, etc. Complete check-out w...Director, Office Manager, Operations, Business Services, Office