Job Details

Salary: $26.50 - $27.40 Hourly
Location : Providence College
Job Type: Full-time Staff
Job Number: PC00178
Division: Student Affairs
Department: Public Safety
Opening Date: 10/29/2025
FLSA: Non-Exempt
Bargaining Unit: NU

Conducted under the auspices of the Dominican Friars, Providence College is a Catholic, Dominican, liberal arts institution of higher education and a community committed to academic excellence in pursuit of the truth, growth in virtue, and service of God and neighbor. We seek candidates who can affirm and contribute to our

Providence College is also an equal opportunity employer and is committed to fostering a - an environment that reflects the rich diversity of the human family and is marked by justice, charity and the promotion of the common good and flourishing of all. We invite applications from qualified individuals who possess the experience, knowledge and commitment to develop the diverse learning environment envisioned as part of the Beloved Community. Women and minority candidates are strongly encouraged to apply. The College's Non-Discrimination policy can be found .

Overview
Provide emergency and non-emergency support services to the Office of Public Safety that is a 24/7 day operation. Communicates with Public Safety Officers and supervisors via the telephone and over the department radio system. Provide essential services and are required to report to work, or remain on duty, even when college is closed. This positions schedule rotates weekly, to consist of 4 nights on and 2 nights off. The work schedule is 11:00 PM to 7:00 AM shift. Flexibility to work overtime shifts.

Duties and Responsibilities

1. Receive and process incoming emergency and non-emergency calls for service from internal and external customers. Determine the nature of the calls and route while simultaneously assigning each call a priority and routing the call to the appropriate public safety agencies, police/file. Provides customer service to faculty, staff, students, and others, and when necessary. (30%)
2. Utilize public safety communications equipment such as radios and telephones to dispatch public safety officers, shuttle drivers, and EMT's. (30%)
3. Record and update Computer Aided Dispatch (CAD) entries. (30%)
4. Performs intermediate and advanced computer functions including managing databases through CAD entries. Monitor fire alarm systems and appropriately dispatch Public Safety Officers to the location of the alarms. Monitor CCTV camera system for suspicious persons or activity. (10%)

MARGINAL DUTIES:

1. Perform all other duties as may be required.

Education and Experience

• High School Diploma or equivalent.
• Three to five years' of related experience or an equivalent combination of education and experience in public safety, military, or law enforcement dispatch.
• Designated as essential emergency personnel.
• Must be able to work a rotating shift as assigned, including weekends, holidays, nights, days, and evenings.
• Working knowledge of word processing and database systems.
• Excellent organizational communication skills.
• Ability to work under deadline pressure and to prioritize assignments while juggling multiple tasks.
• Discretion and the ability to keep all records, communications, and other information confidential.
• Knowledge of Computer Aided Dispatch and record management, computerized alarms monitoring systems and access control, CCTV, and other technical systems that may be added to the Communication Center.
• Successful completion of APCO Public Safety Telecommunicator I certification and Power Phone Emergency Medical Dispatch within 6-months of hire or as soon as reasonably able based on availability of courses.

Supplemental Information
PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting in a normal seated position for extended periods of time
• Reaching by extending hand(s) or arm(s) in any direction
• Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard
• Communication skills using the spoken word
• Ability to see within normal parameters
• Ability to hear within normal range
• Ability to move about

DISCLAIMER: This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required.
Providence College offers a comprehensive range of valuable benefits to eligible employees, which are designed to:

• Promote the health and well-being of you and your family
• Provide financial security while you are working
• Build financial resources for retirement
• Help you balance personal and work responsibilities
• Provide educational opportunities for you and your family

These benefits include but are not limited to health, dental, 403b retirement plan, flexible benefits plan, tuition benefits, employee assistance plan, college paid basic life insurance and long-term disability insurance, and paid time off. To learn more, please visit our Employee Benefits website by clicking the following link: