Job Details

Museum Safety Officer

Create a positive and welcoming experience by assisting visitors, and ensure the safety and security of the Museum's property by conducting continuous patrols of the premises.

Essential Functions/Duties:

• Museum Safety: Provide routine protection of galleries, visitors, and school tour groups by making continuous tours throughout the Museum, and informing visitors of museum rules. Ensure appropriate conduct and activity.
• Customer Service: Utilizes knowledge of RISD Museum and RISD community to help answer routine customer service questions and visitor inquiries regarding Museum events, exhibitions and gallery locations. Answer visitor's questions or direct visitors to someone who can answer. Assist with wayfinding, helping them feel safe, comfortable and empowered in their exploration of the Museum.
• Collection Safety: Provide protection for our collection by communicating collection safety rules to visitors, and report missing or damaged art work immediately.
• Visitor Escort: Ensure contractors working within the Museum that you are assigned to escort are operating within the appropriate safety and security guidelines for Museum Operations.
• Emergency Response: Ensure conditions are safe for visitors. Report any problems or exceptions immediately. Provide initial response and assistance during emergency incidents, including fire, medical, and security. This includes directing visitors during evacuations, implementing shelter in place rules, and calling for assistance immediately.
• Attend required training, some of which may occur outside of regularly scheduled hours. Actively engage in on-the-job learning opportunities to maintain knowledge of policies and procedures.

Job Qualifications/Specifications:

High School diploma or GED required. Strong communication skills and dependability. Must have demonstrated customer service skills. Minimum of one year customer service experience in a service-oriented environment required. Previous security or related work experience preferred. Ability to work independently and within a team. Ability to complete written reports; follow standard operating procedures; and interact with visitors in a courteous and respectful manner while ensuring the safety of patrons and art. Required to obtain a CPR/AED course completion through training provided by the Museum.