Job Details

About the job Customer Service Rep

This position is for a Customer Service Representative who acts as a crucial point of contact for clients. You'll handle customer inquiries, process orders, and troubleshoot issues to ensure a smooth and positive experience. This role requires close collaboration with both the sales team and the production department to guarantee timely delivery of products.

What's in it for You?

• Competitive Pay: This position offers a pay range of $20-$22 per hour. Your exact compensation will be determined by your education, experience, and certifications.
• Full Benefits: We provide a comprehensive benefits package that includes health insurance.
• Bonus Opportunity: You will be eligible for an incentive recognition bonus.
• Consistent Schedule: This is a full-time, 1st shift position.
• Impactful Role: Your work directly contributes to customer satisfaction and the company's success by ensuring that orders are processed correctly and on time.
• Collaborative Environment: You'll be a key member of the Customer Support team, working closely with various departments to solve problems and improve processes.

Your Responsibilities include:

• Serve as the main point of contact for customers, addressing inquiries, resolving issues, and providing timely updates on order status, pricing, and shipping.
• Process and manage customer orders, including new entries, changes, and returns, using the SAP system.
• Collaborate with the outside sales team and project managers to meet and exceed customer service expectations.
• Work closely with the Production Planning department to ensure that customer delivery deadlines are met and expedited orders are handled properly.
• Maintain accurate customer information and part numbers within the SAP system.
• Provide support to the Accounting department regarding late payments to prevent credit holds and shipment delays.

Skills and Qualifications

• Experience: A minimum of two to three years of progressively responsible customer support experience, preferably in a manufacturing environment.
• Education: A High School Diploma or GED is required. An Associates Degree in Business Administration or a related field is a plus.
• Communication: Exceptional written and verbal communication skills in English are essential. The ability to speak Spanish is a plus.
• Technical Skills: You must be proficient with Microsoft Office applications (Word, Excel, Outlook). Experience with the SAP system is a plus.
• Problem-Solving: You must be detail-oriented with strong problem-solving and multi-tasking abilities to thrive in a fast-paced environment.
• Interpersonal Skills: You must have the ability to handle difficult situations professionally and tactfully, while working effectively with both internal and external stakeholders.

Take the Next Step. Are you ready to use your skills to make a real impact with a growing company? APPLY TODAY and start your new career with us!

We are an Equal Employment Opportunity Employer and do not discriminate based on age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender identity and expression, disability, veteran status, pregnancy status, or other statuses protected by law.