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Job Details

CSR Delivery

  2025-12-29     Eastern Propane     Franklin,MA  
Description:

CUSTOMER SERVICE REPRESENTATIVE

Franklin, MA - Part-time

(25 hours per week)

About our energy

Family owned and operated for more than 90 years, Eastern is a full-service propane and oil company serving New Hampshire, Maine, Massachusetts, Rhode Island, and Vermont. We are proudly ranked as a gold level status for Veteran friendly employers. We've been voted as one of New Hampshire's "Best Places to Work" in the Manchester Radio Group's #bestofthe603 and we are pleased to offer employment opportunities throughout New England. Joining Eastern means you're part of a supportive and family focused culture.

Why choose Eastern?

  • Employee & family fuel discounts for your home
  • Matched 401(k) options
  • State of the art Training Center
  • Paid time off + 7 paid holidays
  • Veteran's Day paid holiday for active military and veterans
  • Opportunity for growth
  • Complimentary coffee, snacks, and Thanksgiving turkey
About this opportunity

This non-safety sensitive position is responsible for efficiently providing solutions to customer questions, concerns and inquiries through a positive and respectful dialogue. Ability to multi-task and effectively manage customer calls and other administrative responsibilities is essential. This position is scheduled for 25 hours per week and the schedule will be 8:00am to 1:00pm Monday-Friday. The anticipated pay rate for this position is $21.50 per hour.

What your role will look like
  • Accurately and appropriately manage and respond to customer questions, concerns and inquiries
  • Take incoming calls from Delivery Drivers and provide dispatch support
  • Timely and accurate managing of the delivery call scheduling and dispatching.
  • Provide customer with requested information by using application software or other appropriate means, and assist customer to achieve total satisfaction
  • Prepare documentation for data entry; perform data entry including entering customer information into computer system, such as charges or credits on customer accounts
  • Filing of customer documentation in appropriate folders
What you'll bring to this role
  • Education: Minimum of high school diploma or GED equivalent
  • Experience operating a multi-line/function phone system
  • Must possess general knowledge of applicable codes to assist technicians


Apply now to heat up your career at Eastern!

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