Job Details

Position Title:Call Center RepresentativeLocation:Riverside, RIWork Environment:Fully OnsiteSchedule:Monday–Friday, Standard Business HoursPay Rate:$18.00-$20.00/hourJob OverviewThe Call Center Representative is a key contributor within the Contact Center team, responsible for delivering consistently positive, high-quality customer experiences. This role requires advanced problem-solving skills, strong knowledge of internal processes, and sound judgment to resolve complex customer inquiries. The Senior Specialist works independently while collaborating with leadership as needed to ensure efficient resolution and customer satisfaction.Serving as an escalation point, this role supports customers through phone and online chat interactions and may specialize in a specific customer segment. The Representative provides expert, “right-fit” guidance across a full suite of products and services, ensuring customers feel supported throughout their experience.Key ResponsibilitiesDeliver efficient, accurate, and professional customer support while working independently and collaborativelyServe as an escalation point for complex customer issues, providing resolution via phone and online chatProvide in-depth support for products, services, digital tools, and technical solutionsApply advanced communication skills to de-escalate challenging situations and resolve issues effectivelyMaintain ownership of customer concerns through resolution, escalating appropriately when necessaryAccurately complete all required documentation and customer follow-up actionsIdentify trends and perform root cause analysis to support continuous improvement initiativesCommunicate customer insights and feedback to management, acting as the “voice of the customer”Identify and communicate cross-sell opportunities that enhance customer satisfaction and strengthen relationshipsServe as a knowledge resource and escalation support for colleagues across the Contact CenterParticipate in ongoing and advanced training to expand expertise and support professional developmentQualifications & SkillsMinimum 2 years of call center or contact center experienceHigh School Diploma or GED requiredAdvanced customer service experience with a strong understanding of contact center operationsStrong knowledge of end-to-end processes and customer support workflowsExcellent verbal and written communication skillsProven ability to analyze complex issues and exercise sound judgmentAbility to work independently in a fast-paced, fully onsite environmentStrong attention to detail and commitment to follow-throughIf you are interested, please send an up-to-date resume ...@alinestaffing.comINDJP