Job Details

Retail Sales Associate / Print and Graphic Design Specialist

The UPS Store is actively hiring for Retail Sales Associate / Print and Graphic Design Specialist, Shift Supervisors and Managers Full and part time hours with flexible availability (Some Saturday & Sundays required) A candidate with previous experience at The UPS Store or with shipping, packing, printing will be given priority.

The UPS Store of Franklin, Ma seeks associates with outstanding customer service skills while working in a fast paced, friendly and enthusiastic environment. PackagingShippingPassport and Notary ServicesMailbox RentalsPostal ServicesDocument Shredding Service - Copying, Printing and Office Center- Large format banner / sign printing and design services

The UPS Store Sales Associate's primary role is to deliver world-class customer service while assisting clients with a variety of business needs, including shipping, packing, and printing services.

Key Responsibilities

• Greeting customers, identifying their needs, answering questions about products and services, and resolving inquiries or concerns.
• Receiving, processing, and packing packages securely for courier shipment using established procedures. This includes generating shipping labels and handling damaged shipment claims.
• Operating copiers, fax machines, printers, binding equipment, and laminating machines. This may involve basic graphic arts tasks and preparing documents for customer print orders.
• Receiving, sorting, and placing mail and packages into customer mailboxes.
• Operating the point-of-sale (POS) system, handling cash and credit card transactions accurately, and actively cross-selling and up-selling products and services.
• Maintaining a clean, organized, and safe working environment, stocking shelves, and assisting with merchandising displays.
• Performing opening and/or closing procedures, including reconciling cash, checks, and credit card transactions.

Required Qualifications and Skills

• A high school diploma or GED is typically required.
• Previous retail, customer service, or a related sales experience is preferred, though some locations offer entry-level positions with no experience required.
• Basic computer knowledge, including familiarity with Microsoft Office and internet applications, is necessary. The ability to quickly learn new software (shipping and POS systems) is essential.
• Strong verbal and written communication, as well as excellent interpersonal and phone skills, are vital for effective customer interaction and teamwork.
• The role can be physically active, requiring the ability to stand for long periods, bend, reach, and occasionally lift packages weighing up to 40-50 pounds (or more in some cases).
• Ideal candidates are detail-oriented, reliable, fast learners, team players, and possess a friendly, genuinely helpful demeanor.

Previous experience @ a pack & shipping retail store preferred but not required (Willing to train qualified candidates)

In order to be considered for this outstanding opportunity, you must be sales driven, self-motivated, personable, dependable, and willing to work shifts that may include evenings, weekends, and holidays. You should be available to work a minimum of 30 hours per week and must be available to work some Saturday & Sundays. This is not a seasonal job; applicants must be available on a permanent basis.

Compensation: Up to $18/hr depending on experience & availability. Compensation based on experience. Automatic pay increase on completion of training.