Job Details

About ASH

ASH Hotels designs, develops, owns and operates a very special collection of properties. In our world, a hotel is much more than a destination to meet, dine, or sleep. Rather, it is a dynamic site of imagery and emotions, interactions and sensations manifesting within the walls of a beautifully restored local legend - a living movie set. An ASH hotel is a connection to the past and a beacon for the future, layered in nuanced storytelling that invites exploration time and again.

Located in the heart of historic downtown Providence, The Neptune is a 52-room hotel housed in an early 20th century brick building that has been thoughtfully restored by owner and designer ASH NYC. Once a brothel, the 5-story 1911 building sits in the center of a vibrant culinary and cultural ruckus and is located just a few blocks from Brown University and the Rhode Island School of Design. Whether in one of our communal spaces or lounging in-room, The Neptune captures the ever-alluring legacy of East coast college towns. Culling from the most innovative underbelly of historic and contemporary Providence, The Neptune makes semi-secret exclusivity accessible to everyone.

About the role

We're looking for a detail-oriented Room Attendant to help create memorable experiences for our guests. In this role, you'll be responsible for cleaning and maintaining our beautifully appointed guest rooms and suites to the highest standards, ensuring every space is spotless, well-stocked, and welcoming. You'll work closely with our front desk and housekeeping teams to turn over rooms efficiently while paying careful attention to the unique touches that set our property apart. The ideal candidate takes pride in their work, has an eye for detail, and enjoys being part of a close-knit team that values quality over quantity. Previous housekeeping experience is preferred but not required - we're happy to train the right person who brings a positive attitude and strong work ethic to our team.

Daily Responsibilities

Room Cleaning, Guest Experience & Attention to Detail

• Clean and sanitize guest rooms according to established standards and checklists
• Change linens, make beds
• Vacuum carpets, mop floors, and dust all surfaces including furniture, artwork, and fixtures
• Clean and restock bathrooms with attention to amenities, mirrors, fixtures, and tile surfaces
• Inspect rooms for maintenance issues and report any concerns to housekeeping supervisor
• Ensure all amenities, toiletries, and guest supplies are properly stocked and arranged
• Ensure all technology (TV, Wi-Fi, lighting, climate control) is functioning properly
• Check that all guest information materials and menus are current and neatly displayed
• Handle special guest requests such as extra pillows, cribs, or room setup preferences
• Maintain discretion and professionalism when working around guests in occupied areas
• Assist with common area cleaning and special projects as needed
• Support colleagues during busy periods to ensure all rooms meet checkout deadlines

What We're Looking For

Experience & Skills

• Previous housekeeping or cleaning experience preferred but not required
• Strong attention to detail and ability to work efficiently under time constraints
• Physical ability to lift up to 30 pounds and stand for extended periods
• Basic understanding of cleaning chemicals and proper safety procedures
• Reliable transportation and flexible availability including mornings, weekends and holidays

Personal Qualities

• Friendly and helpful demeanor when interacting with guests and coworkers
• Self-motivated with ability to work independently and as part of a team
• Pride in delivering exceptional service and creating welcoming environments
• Positive attitude and willingness to go above and beyond for guest satisfaction
• Trustworthy and respectful of guest privacy and property

What We Offer

• Competitive hourly wage
• Full time employees are eligible to enroll in Medical, Dental, Vision, Life/Long Term/Short Term Disability insurance after 60 days of employment
• Enroll in our 401k plan with generous company match after 90 days of employment
• Full time employees earn 10 paid vacation days, 4 paid personal days, state required paid sick time, and are eligible for 11 paid holidays if you work on the holiday.
• Employee discounts at Ash hotels and dining venues
• Opportunities for advancement within our hospitality group
• Comprehensive training program and ongoing professional development
• Supportive team environment in a unique property

Ash provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. In addition to federal law requirements, Ash complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Ash expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. Improper interference with the ability of Ash employees to perform their job duties may result in discipline up to and including discharge.