UMass Memorial Health - - Responsibilities: Greet and direct patients, families, visitors, and hospital personnel; provide basic information on policies and procedures or direct requests to appropriate persons; Coordinate the flow of information to and from all areas within the department; Answer internal and external phone calls promptly and prioritize urgent patient information; Maintain the order, organization and currency of logs and records and patient charts; Enter and track data into the computer system pertaining to admissions, training, and discharges