Job Details

Citizens Bank - - Responsibilities: Handle routine customer fraud inquiries in a fast-paced environment using critical thinking skills to figure out customer's incident triggered problems; Breaking down the information provided by the customer into manageable components, in a step-by-step approach, while demonstrating empathy and understanding; Use active listening skills during customer interactions to apply analytical reasoning to examine in real time the customer's data; Navigate multiple bank systems independently to understand issues and assess outcomes of different courses of action relating to moving forward with the customer's fraud inquiries; Document within multiple systems with written clarity the proposed solutions or next steps through effective verbal communication skills to gain the customer's consent on a resolution