Job Details

Customer Experience Associate - Medicaid

This position is remote - must reside in Kansas. Hours of operation: 8 am

7 pm CST (8-hour shifts). Possible shifts

will be determined based on business needs. Training is remote M-F 8:00am - 4:30pm - approx 7 weeks long. Training will be done remotely via video. Class Starts: Mid to late May - No time off during training period. Equipment will be provided - must have dedicated workspace free of interruptions. Must have Internet speeds of 10mpbs upload -50mpbs download.
Wage:
Customer Experience Associate III $16.25/hr, which may be below your states minimum wage. Please take this into consideration when applying.

Customer Experience Associate III Bilingual - $16.75/hr, which may be below your states minimum wage. Please take this into consideration when applying.

Benefits
Health benefits (medical, dental, vision) are available on the first day of employment. Paid time off is accrued after 180 days (about 6 months) of employment.
Job Description:
As part of the KanCare Clearinghouse Program, the Customer Service Representative (CSR) will provide quality customer service in the KanCare Contact Center. The position is responsible for gathering thorough documentation and entering information into various systems.
Essential duties may include, but are not limited to:
Dedicated and trained specifically for supporting KDHEs programs, systems, policies, and procedures

Answers questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs

Responds to calls courteously, accurately, and concisely

Provides a high-quality customer service and focuses on the accuracy of information provided

Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided

Use standard technology: telephones, e-mail, and web browsers

Maintain with up-to-date knowledge of regulations, policies, and guidelines

Complete all assigned training as necessary

Minimum Qualifications/Experience
High School diploma or GED equivalent; post-secondary education preferred

Minimum of six (6) months experience in customer service

Preferred Skills or Knowledge:
Minimum of six (6) months experience in Family Medical Medicaid eligibility

Knowledge of Medicaid and managed care programs

Bilingual Spanish/English with the ability to speak and read both languages fluently.

Strong computer skills with the ability to maneuver in complex software systems

MS Office, Outlook, and Internet usage experience

Active listening skills

Customer orientated

Ability to adapt/respond to different types of characters

Able to multi-task, prioritize, and manage time effectively

Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation

Excellent data entry skills the ability to type 30 words per minute accurately

Willingness to work part of a team

Maintain the integrity and confidentiality of all records and communications

Internet Speed: upload 10 mbps download 50 mbps

All other duties as assigned.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.25/hr to 16.75/hr.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to ...@conduent.com. You may also click here to access Conduents ADAAA Accommodation Policy.
At Conduent we value the health and safety of our associates, their families, and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
Job Info

Job Identification 21671
Job Category Customer Experience
Posting Date 04/06/2026, 06:17 PM
Locations Default Remote, Remote, KS, 00000, US (Remote)