Job Details

Job Type

Full-time

Description

Retail Yard Customer Service Representative

Type: Full-Time
Reports To: Yard Manager / Store Manager

Schedule: Saturdays required (with one day off during the week) + Sundays off

Who We're Looking For

We're seeking a Retail Yard Customer Service Representative to be the welcoming face of our yard-helping customers, keeping operations running smoothly, and making sure every order is handled safely and efficiently. This role blends customer service, order fulfillment, and yard operations, all while supporting a positive customer experience.

What You'll Do

• Greet and assist customers with orders, returns, and product questions.
• Pull, load, and inspect materials accurately and efficiently.
• Safely operate forklifts and other equipment for loading/unloading.
• Drive and deliver in non-CDL vehicles (pickup trucks, retail trucks) as needed.
• Support drivers with loading/unloading deliveries and processing returns.
• Maintain product knowledge, including pricing and new inventory.
• Keep the yard safe, clean, and well-organized.
• Complete reports (order checks, receipts, inspections).
• Promote teamwork and assist in other areas when needed.
• Participate in company-sponsored training programs.

Why You'll Love Working Here

• Competitive pay and full benefits (health, dental, vision, 401(k) with match, disability, employee discounts).
• Sundays always off, plus a weekday off when you work Saturdays.
• Family-owned, community-focused company with a supportive culture.
• Training and professional growth opportunities.
• A role where your work directly impacts customers and teammates.

How to Apply

Apply today at koopmanlumber.com/contact/careers/

Need assistance?

Contact:
Ben Doyle Pita
Recruiting Manager
BDoylePita@KoopmanLumber.com

Koopman Lumber is an Equal Opportunity Employer. We welcome applicants of all backgrounds.

Requirements

Must-Haves:

• Valid driver's license; ability to pass a fit-for-duty physical.
• Strong customer service and communication skills.
• Ability to follow instructions, read orders, and do basic math.
• Knowledge of safe lifting and material handling practices.
• Commitment to safety, teamwork, and company values.

Physical Requirements:

• Stand up to 8 hours per shift.
• Frequently lift/carry/push/pull up to 75 lbs; occasional lifts up to 100 lbs.
• Ability to bend, twist, squat, reach overhead, kneel, and maintain balance.
• Good manual dexterity and vision.

Salary Description

$17-$20 per hour