Job Details

A company is looking for a Technical Support Specialist to provide customer service and technical support for software solutions.Key ResponsibilitiesHandle inbound customer inquiries via phone and email, troubleshooting and providing effective solutionsCreate custom reports and assist customers with reporting-related issues using Crystal Reports and SQLParticipate in knowledge sharing and documentation updates to improve service deliveryRequired QualificationsBachelor's degree in Computer Information Systems or Technical Support, or two years of relevant customer support experienceProficient in office programs, databases, and web-based applicationsBasic SQL knowledge with the ability to write and interpret queriesExperience in customer support and technical troubleshooting rolesFamiliarity with remote troubleshooting tools and the ability to work independently in a remote environment