Job Details

Responsibilities:* Maintain a working knowledge of the Company's facilities and special events, and advising customers of same, whenever possible.* Greet customers on casino floor, establish rapport, and provide complimentary amenities, based upon specific casino guidelines for levels of play.* Promote the success of the Players Club, by explaining this marketing tool to customers, issuing membership cards and demonstrating the various methods of use.* Resolve miscellaneous guest complaints, referring to the appropriate supervisor when necessary.* Assist guests with reservations for restaurants, entertainment venues* Facilitate the effective management of information, by attending regularly scheduled departmental meetings.* Prepare correspondence, memos, forms, reports, and other miscellaneous paperwork, as needed.* Augment special events, through active participation in same.* Observe special events in the lives of our customers, by preparing and mailing birthday and/or anniversary cards, newsletters, and personal notes, whenever possible.* Record information on new customers, and updates Database as needed.* Assist the Slots Department with Jackpots, by providing photographic services and issuing complimentary amenities to customers as Jackpots are awarded.* Compile customer feedback and informs management of findings on a regular basis.* Responsible for maintaining a consistent, regular attendance record.* Other duties as assignedWorking Conditions:* Mostly indoors and generally climate-controlled environment* Will be exposed to noise, smoke, and odors* Working with others and independentlyTarget Salary Range: ($50,000)Bally's Lincoln Casino Resort: About | LinkedInPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.