Job Details

Service Manager duties and responsibilities

A Service Manager will need to fulfil the following important duties and responsibilities to excel at their job:

• Developing and implementing service standards and procedures for the service delivery department
• Setting up and maintaining the service desk
• Supervising other members of the service delivery team
• Maintaining customer relationships and improving response and delivery times
• Updating service methods to improve overall efficiency
• Resolving any service problems and customer complaints
• Conducting periodic appraisals of team members and identifying areas for improvement
• Creating and presenting regular reports to senior management
• Developing contracts for Commercial Contractors and Developers who have ongoing rental or purchase needs
• Instructing customers on equipment operation, care and maintenance
• Inspecting rental equipment on return, looking for any damage and returning deposits