Job Details

Order Processing Representative Distribution is our expertise, but people are our focus. At Pet Food Experts, we invest in the relationships that build businesses, support people and grow our industry. With a thoughtful approach to creating deep, long-lasting value, we put people at the center of everything we do. Because we know that when we do right by people, we ultimately do right by pets!If you enjoy routine and familiarity in your day with a consistent work pace and strong attention to detail, this is the role for you. The ideal person for this role will produce high-quality, precise work using established processes and procedures. The Order Processing Representative will be responsible for accurately processing orders, discrepancy credits, and interacting with business partners in a professional manner where the focus is on expedient and accurate completion of tasks.Onsite, Monday-Wednesday, 8:30AM - 3:00PMSummary Of Essential Functions: Quickly, efficiently, and accurately process orders and delivery discrepancies for retailers, vendors, and sales teamKeep all account notes up to date as related to order processingCommunicate any item catalog updates in a timely manner to ensure accurate orders and optimal fill ratesShare recalled product information as needed with retailersMaximize positive relationships through a shared commitment to provide a world class customer experienceSuperior data entry focus with the ability to understand varied situations, respond appropriately, and problem solve in a dynamic environmentStrong initiative and self-direction with a commitment to resultsManage daily tasks to maximize productivity and ensure optimal organization and time managementRemain current on product catalog, such as descriptions, case quantities, discontinued items, and product substitutionsCollaborate with peers to leverage customer knowledge to enhance positive customer relationshipsUse of established processes and procedures to aid in decision makingClaims entry support as neededKnowledge, Skills, and Abilities Required: Demonstrate problem solving, decision-making, and teamwork experience.Work in an environment where individuals take accountability of impact to the company's performanceExcellent planning, multitasking, communication, and organizational skillsWork both autonomously and in a collaborative environmentProfessional telephone, email, and interpersonal etiquetteComputer proficiency, Google Suite, and Excel experienceStrong focus on repeatable, high quality resultsBenefits and Perks: Paid HolidaysPaid Time OffPaid parental leavePet perks product discountsPet Food Experts is an equal opportunity employer. Pet Food Experts does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service. All offers of employment are contingent upon passing a required criminal background check.