Job Details

Part Time Medical Receptionist (Sweetland)

Application Deadline: 4 September 2026

Department: Medical

Employment Type: Part Time

Location: East Providence - Sweetland

Compensation: $18.00 - $20.00 / hour

Description

Make a Difference from the Very First Hello

Are you passionate about helping people and creating a positive healthcare experience? Join East Bay Community Action Program (EBCAP) as a Medical Receptionist, where you'll serve as a vital connection between patients and the care they need. In this rewarding role, you'll welcome patients, coordinate essential intake services, conduct health screenings, and support a collaborative care team dedicated to improving community health outcomes. If you're organized, compassionate, and thrive in a fast-paced environment, we'd love to hear from you.

Job Description

As a Medical Receptionist, you will be the first point of contact for patients visiting EBCAP health centers. You'll play a key role in ensuring a seamless patient experience by managing intake activities, maintaining accurate health records, administering standardized screenings, and supporting care coordination efforts. Your work will help ensure patients receive timely, high-quality care while contributing to the overall efficiency of the health center.

Key Responsibilities

Patient Reception & Administrative Support

• Welcome patients and visitors both in person and through telehealth services.
• Manage patient check-in and check-out processes.
• Collect co-pays, insurance information, and required documentation.
• Ensure patient records remain accurate, complete, and up to date.
• Maintain electronic health records and organize required medical documentation.
• Schedule appointments and support efficient patient flow throughout the day.

Clinical Screening & Patient Assessment

• Conduct standardized health screenings using approved protocols and tools.
• Administer assessments including depression screenings, tobacco cessation screenings, PRAPARE, GPRA, GAD-7, PHQ-2/9, AUDIT, and other required evaluations.
• Document screening results accurately within the electronic health record system.
• Promptly communicate high-risk findings to healthcare providers and care team members.

Patient Education & Navigation Support

• Provide educational materials and resources to patients.
• Connect patients with appropriate referral services and community resources.
• Support follow-up tasks assigned by healthcare providers.
• Assist patients with questions regarding appointments, services, and required paperwork.

Team Collaboration & Professional Growth

• Partner closely with physicians, nurses, social workers, care coordinators, and other healthcare professionals.
• Maintain strict patient confidentiality and compliance with healthcare privacy regulations.
• Participate in ongoing training and professional development opportunities to stay current with industry best practices and technologies.

Skills, Knowledge and Expertise

We're looking for candidates who bring:

• Exceptional interpersonal and customer service skills.
• Clear verbal and written communication abilities.
• Strong attention to detail and commitment to accuracy.
• Excellent organizational and multitasking capabilities.
• Sound judgment and effective problem-solving skills.
• A collaborative, team-focused mindset.
• Cultural awareness and the ability to work with diverse populations.
• A patient-centered approach to service and care.

Experience

• At least one year of experience in a healthcare, medical office, or customer service environment.
• Experience working with electronic health record (EHR) systems.
• Proven ability to manage multiple priorities in a busy setting.

Knowledge

• Familiarity with medical terminology and basic healthcare procedures.
• Understanding of HIPAA requirements and patient privacy standards.
• Proficiency with computers, office technology, and digital record systems.
• Knowledge of health insurance processes and patient registration procedures.

• Associate degree in Health Administration, Medical Assisting, or a related field.
• Bilingual abilities, especially Spanish language proficiency.
• Experience working in community health or similar healthcare environments.
• Understanding of social determinants of health and available community resources.

Benefits

Eligible full-time employees enjoy a comprehensive benefits package that includes:

• Medical and dental insurance with significant employer contribution
• Vision coverage options
• Flexible spending accounts (medical and dependent care)
• 403(b) retirement plan with employer matching
• Employer-paid life insurance and long-term disability coverage
• Generous paid time off and holiday benefits
• Mileage reimbursement
• Tuition reimbursement opportunities
• Employer-sponsored training and CEU opportunities
• Employee Assistance Program (EAP) support